YETIBERA® Return Policies YETIBERA®'s return policy is very simple since you can return any item purchased on the Internet through www.maisonyetibera.com, for any of the following reasons : - If the article has manufacturing defects. - If there is a mistake in the item sent, keeping the original cellophane wrap (plaster) and without showing signs of abuse. At the moment of receiving the erroneous or damaged merchandise, the physical change of the same will be applied, after updating the points mentioned above, only if it was reported during the first 72 hours after delivery, to the following email or to the following telephones : Mail. contacto@maisonyetibera.com Telephone. (01) 3313022587 or (01) 33 3630 4291 Customer Service: Hours: Monday to Friday from 9:00 a.m. to 8:00 p.m., Saturday and Sunday from 11:00 a.m. to 8:00 p.m. If you only want to cancel the purchase, reimbursement will be made for the amount of the merchandise, not including shipping costs. PROCEDURE FOR RETURNS FOR THE MESSAGING SERVICE The merchandise may be sent, preferably using the same courier company used for delivery, perfectly ensuring the package that must include the original invoice, an explanatory note indicating the reason for the return, and if you want the replacement of the article or the refund of the money. If the merchandise is sent by courier, you must ensure that it is correctly sent to the following recipient: Address Calle Calderón de la Barca # 89, Colonia Arcos Vallarta, CP 44130 in Guadalajara, Jalisco México At the time the return is completed, we will contact Contact you to confirm the replacement of the merchandise or the refund. If you have not received the merchandise, you can send us an e-mail to contacto@maisonyetibera.com or call (01) 3313022587 or (01) 33 3630 4291 Additional questions, suggestions and / or comments, you can write to contacto @ maisonyetibera. com